Cancellation & Refund Policy

Return / Refund / Replacement 

If you have received a damaged product:

• Drop us a mail at raovarunn@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 
• Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

Cancellation :

• Please mail us at raovarunn@gmail.com for cancellation request if your order has not been shipped yet.
• Orders can be cancelled only if it has not been shipped from our store. 
• No cancellation applicable for customized products once the order is placed. 
• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

• Once shipped, we will not consider cancellation requests.
• If a cancellation request comes up before the product leaves our order-processing center, we will try to hold the shipment but there is no guarantee that the cancellation request will be honored.

Refund for the Cancelled order

• If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
• Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.